care & maintenance
care & maintenance
Natural fibre carpets – like goat hair, wool, alpaca and sisal – must NOT be treated the same as Man-Made nylon fibre carpets.
There are specific maintenance guidelines that apply.
No carpet lasts forever or is 100% stain proof, however with regular vacuuming and care, years can be extended to the performance and appearance of your new carpet.
For over 50 years, Tretford Carpet has been one of the healthiest carpets manufactured. This is reflected in the whole production process where natural goat hair fibre and other raw materials are brought together to make its unique construction.
Here are some simple guidelines to ensure you protect your investment.
Regular vacuuming – at least weekly and more frequently in high traffic areas – should be the top priority in your maintenance regime. This should be all areas, including along skirting boards, under furniture and in non-usage areas to get a thorough vacuum. As a rule, consider a vacuum cleaner that has a rotating brush which agitates the pile and loosens soil particles trapped in the fibre as well as a vacuum fitted with micro filters which effectively collects all residues in a disposal bag.
Gibbon Group (as the Australian Distributor of Tretford Carpets), recommends the use of barrel head vacuum cleaners that work to “lift” the fibre during cleaning and remove more debris from the base of the carpet. Vacuum brands such as Sebo & Dyson have examples of barrel head vacuums.
Failure to properly maintain these areas will void all or part of the warranty coverage.
Because goat hair is naturally more stain resistant than other fibres, it does not need added stain protection chemicals. However, no carpet is 100% stain proof and being proactive in the treatment of spots and spills will avoid disappointment in your carpet appearance.
Gibbon Group supply Tretford Carpet Cleaning Kits which include :
1 x bag Host Sponges | 1 x soft bristle brush | 1 x Host Spot Remover | 1 x soft cleaning cloth.
Alternatively you can refer to the table below should soiling/staining occur to your Tretford carpet.
SPOT CLEANING TABLE (IF NO SPOTTING KIT IS AVAILABLE)
|10-2||Butter||2-6-8||Faeces||4-10||Nail Polish||2-8||Urine (Dry)|
|9-10||Candle Wax||1-2-8||Fruit Juice||1-2||Paint, Latex||2-6-8||Vomit|
|3-10-8||Chewing Gum||10-2||Furniture Polish||11-13||Rust||9-10||Wax, Candle|
|10-2||Chocolate||8-2-8||Gravy||10-2||Shoe Polish||12-2-8||Wine (Red)|
|1-2-8||Coffee||12-2||Ink (Ballpoint)||1-2-8||Tea||1-2-8||Wine (White)|
|10-2-8||Cooking Oil||10-2||Ink (Felt Tip)||8-2||Tomato Sauce|
|2||1 x teaspoon mild detergent, (wool approved) & 1 teaspoon vinegar in 1 litre warm water|
|3||Chill with ice cubes in a plastic bag or aerosol freezing agent – pick or scrape off|
|4||Clear nail polish remover (without lanolin)|
|5||Rust remover (requires professional carpet cleaner application)|
|6||Clear household disinfectant|
|8||Rinse with warm water – pat dry|
|9||Place absorbent paper over wax and apply hot iron to paper|
|10||Dry cleaning solvent such as white spirits – blot/pat|
|11||Mix 1/3 cup white vinegar with 2/3 cup of water|
|12||Clear soda water – blot/pat|
|13||Seek professional carpet cleaning|
Tretford carpet should be professionally cleaned every 12 – 18 months to remove any sticky soil that has lodged itself into the carpet fibre. Shampooing and do it yourself steam cleaning are not recommended. ONLY low moisture extraction methods can be used on your Tretford Carpet.
All Wear Warranties are void if the following low moisture, deep cleaning options are not used.
LOW MOISTURE EXTRACTION PARTNERS
Tretford Carpet treats all their carpets to deter infestation and damage from moth and insects. The presence of such insects in an indoor area is due to environmental factors out of their control. The treatment does not stop insects from entering your home and moth/insects in some areas have developed a level of tolerance to treatments. This treatment is embedded in the carpet fibre and needs to be ingested by the insect to have an effect – meaning that some fibre loss can occur – so prevention through regular housekeeping is essential.
If infestation does occur, it is the responsibility of the consumer to arrange for the professional eradication of the insect to prevent damage being done to the carpet. The cost of doing this is the responsibility of the consumer.
For this reason, it is imperative for ongoing preventative maintenance to be carried out to reduce the risk of infestation. This includes regular vacuuming especially around walls, including the use of a nozzle to get into the very corners and edges of the rooms, and periodical vacuuming under furnishings such as lounge chairs. Surface sprays can also be used around the edges of carpeted rooms every 6 months or so to deter insect attacks.
The manufacturer warrants that Tretford Carpet will not wear more than 25% in the 5 years following its installation, provided it is installed and maintained indoors according to manufacturer’s recommendations.
This warranty covers carpet wear (loss of pile) and does not cover soiling, crushing, or tracking. It is pro-rated based on 5 years of service and is applicable only to the original purchaser of the carpet and not transferable.
The warranty is conditional upon proper installation of carpet and in accordance with the Australian and New Zealand Standards AS/NZS-2455. The warranty will only be applicable to carpets maintained in accordance with recommended care practice (detailed above) including, but not limited to, regular maintenance.
Tretford guarantees do not cover:
If you should have any issues with your Tretford Carpet, you should contact your original carpet retailer immediately, who shall arrange an inspection of your carpet.