care & maintenance

Natural fibre carpets – like goat hair, wool, alpaca and sisal – must NOT be treated the same as Man-Made nylon fibre carpets.

There are specific maintenance guidelines that apply.

No carpet lasts forever or is 100% stain proof, however with regular vacuuming and care, years can be extended to the performance and appearance of your new carpet.

For over 50 years, Tretford Carpet has been one of the healthiest carpets manufactured. This is reflected in the whole production process where natural goat hair fibre and other raw materials are brought together to make its unique construction.

General Care and Maintenance

Here are some simple guidelines to ensure you protect your investment.

  • Vacuum weekly (or more as required for heavy traffic and pet frequented areas). See vacuum recommendations below.
  • Professionally clean every 12-18 months – see recommended cleaning methods below.
  • Use furniture support caps under chairs, table and lounge suite legs.
  • Use barrier mats/protectors in very heavy traffic areas and outside doorways to trap dirt from shoes and animal paws.
  • Reposition furniture periodically to assist in the even distribution of foot traffic.


Regular vacuuming – at least weekly and more frequently in high traffic areas – should be the top priority in your maintenance regime.  This should be all areas, including along skirting boards, under furniture and in non-usage areas to get a  thorough vacuum. As a rule, consider a vacuum cleaner that has a rotating brush which agitates the pile and loosens soil particles trapped in the fibre as well as a vacuum fitted with micro filters which effectively collects all residues in a disposal bag.

Gibbon Group (as the Australian Distributor of Tretford Carpets), recommends the use of barrel head vacuum cleaners that work to “lift” the fibre during cleaning and remove more debris from the base of the carpet. Vacuum brands such as Sebo & Dyson have examples of barrel head vacuums.

Failure to properly maintain these areas will void all or part of the warranty coverage.

Spot Cleaning

Because goat hair is naturally more stain resistant than other fibres, it does not need added stain protection chemicals.  However, no carpet is 100% stain proof and being proactive in the treatment of spots and spills will avoid disappointment in your carpet appearance.

Gibbon Group supply  Tretford Carpet Cleaning Kits which include :

1 x bag Host Sponges | 1 x soft bristle brush | 1 x Host Spot Remover | 1 x soft cleaning cloth.

Contact us for Tretford Carpet Cleaning Kits

Alternatively you can refer to the table below should soiling/staining occur to your Tretford carpet.


AButterAFurniture PolishBMayonnaiseBToothpaste
GChewing GumBGarden SoilBMilkAType Ribbon
BCheeseBGlue (White)ANail PolishHUrine (Fresh)
BChocolateAGreaseAPaint, LatexCUrine (Dry)
DCocktailsAHair SprayDRustEVomit
DCoffeeBIce CreamAShoe PolishGWax, Candle
ACrayonAInk, Biro/FeltDSoft DrinksAWax, Paste
BEggEInk, PermanentBSoy SauceDWine
ASolvent, blot, detergent, blot, water, blot
BDetergent, blot, ammonia (diluted), blot, detergent, blot, water, blot
CDetergent, blot, white vinegar, blot, ammonia (diluted), blot, detergent, blot, water, blot
DDetergent, blot, white vinegar, blot, detergent, blot, water, blot
EDetergent, blot, ammonia (diluted), blot, white vinegar, blot, water, blot
FDetergent, blot, white vinegar, blot, ammonia (diluted), blot, water, blot
GFreeze with ice cubes, shatter with blunt objects, vacuum,  solvent, wait, blot, repeat if necessary
HBlot, water, blot, ammonia (dilute), blot, detergent, blot, water, blot
JUse cold ingredients: water, blot, detergent, blot, ammonia (diluted), blot, detergent, blot, water, blot

Interim Deep Clean

Tretford carpet should be professionally cleaned every 12 – 18 months to remove any sticky soil that has lodged itself into the carpet fibre. Shampooing and do it yourself steam cleaning are not recommended. ONLY low moisture extraction methods can be used on your Tretford Carpet.

All Wear Warranties are void if the following low moisture, deep cleaning options are not used.


Chem-Dry Hot Carbonation Extraction:

  • Chem-Dry offer Hot Carbonating Extraction technology where carbonated water along with safe (Green Certified) non toxic agents give a deep clean. Their powerful extraction process means that 92% of the water they use is removed from the carpet.
  • When contacting Chem-Dry use the code “TRETFORD” so they can allocate their most experienced operator in your local area.

HOST Dry Extraction Method:

  • HOST uses natural Green Seal Certified sponges to encapsulate foreign oiling in the carpet fibre, which is then vacuumed out using their specialist equipment.
  • Tretford Carpet Cleaning Kits contain HOST sponges and Spot Remover solution and are very effective at removing stains and highly recommended for your Tretford carpet.

Insect Resistance

Tretford Carpet treats all their carpets to deter infestation and damage from moth and insects. The presence of such insects in an indoor area is due to environmental factors out of their control. The treatment does not stop insects from entering your home and moth/insects in some areas have developed a level of tolerance to treatments. This treatment is embedded in the carpet fibre and needs to be ingested by the insect to have an effect – meaning that some fibre loss can occur – so prevention through regular housekeeping is essential.

If infestation does occur, it is the responsibility of the consumer to arrange for the professional eradication of the insect to prevent damage being done to the carpet. The cost of doing this is the responsibility of the consumer.

For this reason, it is imperative for ongoing preventative maintenance to be carried out to reduce the risk of infestation. This includes regular vacuuming especially around walls, including the use of a nozzle to get into the very corners and edges of the rooms, and periodical vacuuming under furnishings such as lounge chairs. Surface sprays can also be used around the edges of carpeted rooms every 6 months or so to deter insect attacks.

Warranty Terms & Conditions

Tretford Carpets warrants that its products will be free from manufacturing defects for a period of 5 years from the time of installation. This warranty is applicable to the original purchaser of the carpet and is not transferrable.

This warranty is conditional upon proper installation of carpet and in accordance with the Australian and New Zealand Standards AS/NZS-2455. The warranty will only be applicable to carpets maintained in accordance with recommended care practice (detailed above) including but not limited to regular cleaning.

Tretford guarantees do not cover:

  • Damage due to improper installation (e.g.wrinkling, tuft losses, seam peaking)
  • Damage caused by improper maintenance and/or failing to carry out proper routine maintenance in accordance with the recommendations listed above.
  • Damage resulting from risks covered by a generally available home insurance policy or accidents, abuse (being any use considered unreasonable given the normal and expected use of carpet in an owner-occupied single-family residence), burning, flooding, persistent moisture, cutting, pet damage or smoke.
  • Damage caused by, or where the wear resistance, soil resistance, stain resistance and/or other attributes of the carpet are adversely affected by strong chemicals (e.g. bleach, pool chemicals etc.) or the application of any topical treatments (including fungicides, bactericides, biocides, antistatics, stain resistance, some cleaning agents).
  • Damage that results from underfloor heating or carpet being placed over other carpet are also excluded.

If you should have any issues with your Tretford Carpet, you should contact your original carpet retailer immediately, who shall arrange an inspection of your carpet.