tretford
care & maintenance
For over 50 years, tretford Carpet has been one of the healthiest carpets manufactured. This is reflected in the whole production process where natural goat hair fibre and other raw materials are brought together to make its unique construction.
Natural fibre carpets – like goat hair, wool, alpaca and sisal – CANNOT be treated the same as Man-Made fibre (eg. nylon) carpets.
Specific maintenance guidelines for natural fibre carpets apply.
Of course no carpet lasts forever or is 100% stain proof, however with regular vacuuming and proactive maintenance, years can be extended to the performance and appearance of your new carpet.
Download the Care & Maintenance Booklet for Australia
Download the Care & Maintenance Booklet for New Zealand
For over 50 years, tretford Carpet has been one of the healthiest carpets manufactured. This is reflected in the whole production process where natural goat hair fibre and other raw materials are brought together to make its unique construction.
Natural fibre carpets – like goat hair, wool, alpaca and sisal – CANNOT be treated the same as Man-Made fibre (eg. nylon) carpets.
Specific maintenance guidelines for natural fibre carpets apply.
Of course no carpet lasts forever or is 100% stain proof, however with regular vacuuming and proactive maintenance, years can be extended to the performance and appearance of your new carpet.
Download the Care & Maintenance Booklet for Australia
Download the Care & Maintenance Booklet for New Zealand
Routine Maintenance
Here are some simple guidelines to ensure you protect your investment.
- Vacuum weekly (or more as required for heavy traffic areas). See vacuum recommendations below.
- Professionally clean every 12-18 months – see recommended cleaning methods below.
- Use furniture support caps under chairs, table and lounge suite legs.
- Use barrier / walk-off mats or protectors in very heavy traffic areas and outside doorways to trap dirt.
- Reposition furniture periodically to assist in the even distribution of foot traffic.
Routine Maintenance
Here are some simple guidelines to ensure you protect your investment.
- Vacuum weekly (or more as required for heavy traffic areas). See vacuum recommendations below.
- Professionally clean every 12-18 months – see recommended cleaning methods below.
- Use furniture support caps under chairs, table and lounge suite legs.
- Use barrier / walk-off mats or protectors in very heavy traffic areas and outside doorways to trap dirt.
- Reposition furniture periodically to assist in the even distribution of foot traffic.
Vacuuming
- Regular vacuuming – at least weekly and more frequently in high traffic areas – should be the top priority in your maintenance regime. This should be all areas, including along skirting boards, under furniture and in non-usage areas to get a thorough vacuum. As a rule, consider a vacuum cleaner that has a rotating brush which agitates the pile and loosens soil particles trapped in the fibre as well as a vacuum fitted with micro filters which effectively collects all residues in a disposal bag.
- Gibbon Group (as the Australian Distributor of tretford Carpets), recommends the use of barrel head vacuum cleaners that work to “lift” the fibre during vacuuming and remove more debris from the base of the carpet. Vacuum brands such as Sebo & Dyson have examples of barrel head vacuums.
- Failure to properly maintain these areas will void all or part of the warranty coverage.
Vacuuming
- Regular vacuuming – at least weekly and more frequently in high traffic areas – should be the top priority in your maintenance regime. This should be all areas, including along skirting boards, under furniture and in non-usage areas to get a thorough vacuum. As a rule, consider a vacuum cleaner that has a rotating brush which agitates the pile and loosens soil particles trapped in the fibre as well as a vacuum fitted with micro filters which effectively collects all residues in a disposal bag.
- Gibbon Group (as the Australian Distributor of tretford Carpets), recommends the use of barrel head vacuum cleaners that work to “lift” the fibre during vacuuming and remove more debris from the base of the carpet. Vacuum brands such as Sebo & Dyson have examples of barrel head vacuums.
- Failure to properly maintain these areas will void all or part of the warranty coverage.
Spot Cleaning
- Goat hair is naturally more stain resistant than other fibres, so there’s not much need for added stain protection chemicals, however no carpet is 100% stain proof.
- Being proactive and treating your spots or spills quickly will give you a much higher chance to achieving a good outcome. Please refer to the table below should soiling/staining occur to your tretford carpet.
- Alternatively, you can contact us to purchase a spot cleaning kit which includes natural HOST sponges, brush, spot cleaning fluid & microfibre cloth for deep cleaning of small problem areas.
Spot Cleaning Table
| Spill Type | Cleaning Steps | Spill Type | Cleaning Steps |
|---|---|---|---|
| Blood | A-2-8 | Butter | B-10-2 |
| Candle Wax | B-9-10 | Chewing Gum | B-3-10-8 |
| Chocolate | B-10-2 | Coffee | A-2-8 |
| Cooking oil | C-10-2-8 | Cream | B-2-10 |
| Egg | C-2-13 | Faeces | B-2-6-8 |
| Fruit juice | A-2-8 | Furniture Polish | B-10-2 |
| Gravy | B-8-2-8 | Ink (Ballpoint) | 12-2 |
| Ink (Felt Tip) | 10-2 | Ice Cream | B-2-10 |
| Milk | A-2-10 | Nail Polish | C-4-10 |
| Paint, Latex | A-2 | Rust | 5-11-13 |
| Shoe Polish | B-10-2 | Tea | A-2-8 |
| Tomato Sauce | B-8-2 | Toothpaste | B-2-10 |
| Urine (Fresh) | A-2-6-13 | Urine (Dry) | 2-8-13 |
| Vomit | B-2-6-8 | Wax, Candle | B-2-9-10 |
| Wine (Red) | A-12-2-8 | Wine (white) | A-1-2-8 |
| Step No. | Method |
|---|---|
| A | Blot with damp cloth in cold water to soak up bulk of spill |
| B | Scrape / remove bulk of spilt product with blunt object (try not to spread / lodge further into carpet) |
| C | Dry cloth, towel or paper towel to soak up bulk of spill |
| 2 | Use: 1 x teaspoon mild detergent, (wool approved) & 1 teaspoon vinegar in 1 LTR warm water to blot |
| 3 | Chill with ice cubes in a plastic bag or aerosol freezing agent – pick or scrape off. |
| 4 | Clear nail polish remover (without lanolin) |
| 5 | Rust remover (requires professional carpet cleaner application) |
| 6 | Clear household disinfectant |
| 7 | Vacuum immediately |
| 8 | Blot with warm damp cloth to soak up bulk of spill or residual cleaning product (repeat until clean) |
| 9 | Place absorbent paper over wax and apply hot iron to paper |
| 10 | Dry cleaning solvent such as white spirits |
| 11 | Mix 1/3 cup white vinegar with 2/3 cup of water – blot/pat dry |
| 12 | Clear soda water – blot/pat dry |
| 13 | Seek professional carpet cleaning if previous step has not successfully removed stain |
Spot Cleaning
- Goat hair is naturally more stain resistant than other fibres, so there’s not much need for added stain protection chemicals, however no carpet is 100% stain proof.
- Being proactive and treating your spots or spills quickly will give you a much higher chance to achieving a good outcome. Please refer to the table below should soiling/staining occur to your tretford carpet.
- Alternatively, you can contact us to purchase a spot cleaning kit which includes natural HOST sponges, brush, spot cleaning fluid & microfibre cloth for deep cleaning of small problem areas.
| Spill Type | Cleaning Steps | Spill Type | Cleaning Steps |
|---|---|---|---|
| Blood | A-2-8 | Butter | B-10-2 |
| Candle Wax | B-9-10 | Chewing Gum | B-3-10-8 |
| Chocolate | B-10-2 | Coffee | A-2-8 |
| Cooking oil | C-10-2-8 | Cream | B-2-10 |
| Egg | C-2-13 | Faeces | B-2-6-8 |
| Fruit juice | A-2-8 | Furniture Polish | B-10-2 |
| Gravy | B-8-2-8 | Ink (Ballpoint) | 12-2 |
| Ink (Felt Tip) | 10-2 | Ice Cream | B-2-10 |
| Milk | A-2-10 | Nail Polish | C-4-10 |
| Paint, Latex | A-2 | Rust | 5-11-13 |
| Shoe Polish | B-10-2 | Tea | A-2-8 |
| Tomato Sauce | B-8-2 | Toothpaste | B-2-10 |
| Urine (Fresh) | A-2-6-13 | Urine (Dry) | 2-8-13 |
| Vomit | B-2-6-8 | Wax, Candle | B-2-9-10 |
| Wine (Red) | A-12-2-8 | Wine (white) | A-1-2-8 |
| Step No. | Method |
|---|---|
| A | Blot with damp cloth in cold water to soak up bulk of spill |
| B | Scrape / remove bulk of spilt product with blunt object (try not to spread / lodge further into carpet) |
| C | Dry cloth, towel or paper towel to soak up bulk of spill |
| 2 | Use: 1 x teaspoon mild detergent, (wool approved) & 1 teaspoon vinegar in 1 LTR warm water to blot |
| 3 | Chill with ice cubes in a plastic bag or aerosol freezing agent – pick or scrape off. |
| 4 | Clear nail polish remover (without lanolin) |
| 5 | Rust remover (requires professional carpet cleaner application) |
| 6 | Clear household disinfectant |
| 7 | Vacuum immediately |
| 8 | Blot with warm damp cloth to soak up bulk of spill or residual cleaning product (repeat until clean) |
| 9 | Place absorbent paper over wax and apply hot iron to paper |
| 10 | Dry cleaning solvent such as white spirits |
| 11 | Mix 1/3 cup white vinegar with 2/3 cup of water – blot/pat dry |
| 12 | Clear soda water – blot/pat dry |
| 13 | Seek professional carpet cleaning if previous step has not successfully removed stain |
Professional Interim Deep Clean
The goal of specialised maintenance is to keep the carpet clean and maintain a consistent appearance level. The primary focus is on frequent low moisture pile lifting and the removal of sticky residues or stubborn marks that would otherwise trap soil in the carpet fibres. Shampoos and cleaners with a spirit base or high pH level should be avoided.
tretford carpet should be professionally cleaned every 6, 12 or 18 months depending on volume of foot traffic. Shampooing and do it yourself steam cleaning are not recommended. ONLY low moisture extraction methods can be used on your Tretford Carpet.
Warranties may become void if the following low moisture, deep cleaning options are not used.
Premrest
Premrest specialises in Encapsulation Cleaning Technology, ideal for Modulyss, SynSisal & Tretford carpets. Using an eco-friendly cleaning agent, this system encapsulates and crystallises soils, spills, oils and bacteria in the carpet fibres, allowing for easy removal with routine vacuuming.
Premrest Encapsulation features AFT (Active Film Technology) to help block oily binders that cause rapid resoiling, protecting your carpet. This process is both effective and sustainable, using up to 76% less water and leaving carpets dry within minutes, ready for immediate use.
To book in an encapsulation carpet clean, please visit the Premrest website at https://premrest.com.au/gibbon or email them at info@premrest.com.au.
Use code ‘Gibbon‘ when requesting a quote to access our partner discount rate.
MilliCare
MilliCare’s innovative dry polymer process is an effective deep-extraction method of cleaning if you need a once off deep clean. They also recommend a maintenance program following the deep clean as a cost-effective way forward.
Using Millicare’s system means:
- Carpet fibres stay cleaner 2-3 times longer than with other systems.
- Uses up to 99.5% less water than other systems.
- And removes up to 99% of air pollutants.
HOST Dry Extraction Method
- HOST uses natural Green Seal Certified sponges to encapsulate foreign oiling in the carpet fibre, which is then vacuumed out using their specialist equipment.
- tretford Carpet Cleaning Kits contain HOST sponges and Spot Remover solution and are very effective at removing stains and highly recommended for your tretford carpet.
Please check the website for Host Carpet Cleaners in your area on www.floorlife.theandrewsgroup.com.au
Chem-Dry Hot Carbonation Extraction
- Chem-Dry offer Hot Carbonating Extraction technology where carbonated water along with safe (Green Certified) non toxic agents give a deep clean. Their powerful extraction process means that 92% of the water they use is removed from the carpet.
- As Chemdry offer multiple service types, please mention you have “tretford” carpet made from goat hair and that the bonnet head machine is not suited to this carpet.
Professional Deep Clean Companies
ACT
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 |  |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) |  |
Capital Chemdry Natasha Robinson Ph: 02 6259 7864 |  |
New South Wales
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) / 0415 667 564 (Melbourne) | |
Chem-Dry Red Rose Services the Central Coast & Newcastlechemdryredrose.com.au Brendan Wilson Ph 02 4344 3555 | |
Chem-Dry QuickDry Services Sydney and surrounding areasquickdrycleaning.com.au chemdryquickdry@gmail.com Ph 1800 678 887 | |
Queensland
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) | |
Premium Surface Protection (HOST)Services South East Queensland Predominately upholstery & rug cleaning1800 189 907 |  |
Chem-Dry Amazing Services Brisbane and surrounding areashttps://www.chemdryamazing.com.au/ M: 0412 562 166 | |
South Australia
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) / 0415 667 564 (Melbourne) | |
Chem-Dry Locals Shane Bonnici 1300 497 488 | |
Victoria
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) / 0415 667 564 (Melbourne) | |
TAG - The Andrews GroupPh: 03 9826 3511 |  |
Mason’s Chem-Dry Wayne Mason - owner operator Ph: 03 9726 9963 M: 0402 407 835 | |
Professional Interim Deep Clean
The goal of specialised maintenance is to keep the carpet clean and maintain a consistent appearance level. The primary focus is on frequent low moisture pile lifting and the removal of sticky residues or stubborn marks that would otherwise trap soil in the carpet fibres. Shampoos and cleaners with a spirit base or high pH level should be avoided.
tretford carpet should be professionally cleaned every 6, 12 or 18 months depending on volume of foot traffic. Shampooing and do it yourself steam cleaning are not recommended. ONLY low moisture extraction methods can be used on your Tretford Carpet.
Warranties may become void if the following low moisture, deep cleaning options are not used.
Premrest
Premrest specialises in Encapsulation Cleaning Technology, ideal for Modulyss, SynSisal & Tretford carpets. Using an eco-friendly cleaning agent, this system encapsulates and crystallises soils, spills, oils and bacteria in the carpet fibres, allowing for easy removal with routine vacuuming.
Premrest Encapsulation features AFT (Active Film Technology) to help block oily binders that cause rapid resoiling, protecting your carpet. This process is both effective and sustainable, using up to 76% less water and leaving carpets dry within minutes, ready for immediate use.
To book in an encapsulation carpet clean, please visit the Premrest website at https://premrest.com.au/gibbon or email them at info@premrest.com.au.
Use code ‘Gibbon‘ when requesting a quote to access our partner discount rate.
MilliCare
MilliCare’s innovative dry polymer process is an effective deep-extraction method of cleaning if you need a once off deep clean. They also recommend a maintenance program following the deep clean as a cost-effective way forward.
Using Millicare’s system means:
- Carpet fibres stay cleaner 2-3 times longer than with other systems.
- Uses up to 99.5% less water than other systems.
- And removes up to 99% of air pollutants.
HOST Dry Extraction Method
- HOST uses natural Green Seal Certified sponges to encapsulate foreign oiling in the carpet fibre, which is then vacuumed out using their specialist equipment.
- tretford Carpet Cleaning Kits contain HOST sponges and Spot Remover solution and are very effective at removing stains and highly recommended for your tretford carpet.
Please check the website for Host Carpet Cleaners in your area on www.floorlife.theandrewsgroup.com.au
Chem-Dry Hot Carbonation Extraction
- Chem-Dry offer Hot Carbonating Extraction technology where carbonated water along with safe (Green Certified) non toxic agents give a deep clean. Their powerful extraction process means that 92% of the water they use is removed from the carpet.
- As Chemdry offer multiple service types, please mention you have “tretford” carpet made from goat hair and that the bonnet head machine is not suited to this carpet.
Professional Deep Clean Companies
ACT
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) | |
Capital Chemdry Natasha Robinson Ph: 02 6259 7864 | |
New South Wales
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) / 0415 667 564 (Melbourne) | |
Chem-Dry Red Rose Services the Central Coast & Newcastlechemdryredrose.com.au Brendan Wilson Ph 02 4344 3555 | |
Chem-Dry QuickDry Services Sydney and surrounding areasquickdrycleaning.com.au chemdryquickdry@gmail.com Ph 1800 678 887 | |
Queensland
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) | |
Premium Surface Protection (HOST)Services South East Queensland Predominately upholstery & rug cleaning1800 189 907 | |
Chem-Dry Amazing Services Brisbane and surrounding areashttps://www.chemdryamazing.com.au/ M: 0412 562 166 | |
South Australia
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) / 0415 667 564 (Melbourne) | |
Chem-Dry Locals Shane Bonnici 1300 497 488 | |
Victoria
| Company details | |
|---|---|
PremrestServices most areas (please enquire)premrest.com.au/gibbon office@premrest.com.au Ph 1300 207 915 | |
MillicareServices msost states (please enquire)Unit 3/110 Bourke Road, Alexandria millicare.com.au Ph 0412 462 697 (Sydney) / 0415 667 564 (Melbourne) | |
TAG - The Andrews GroupPh: 03 9826 3511 | |
Mason’s Chem-Dry Wayne Mason - owner operator Ph: 03 9726 9963 M: 0402 407 835 | |
Warranty Terms & Conditions
Limited Wear Warranty -Lifetime Anti-Ravel/Non Zipper Guarantee.
The manufacturer warrants that Tretford Carpet will not wear more than 25% in the 5 years following its installation, provided it is installed and maintained indoors according to manufacturer’s recommendations.
This warranty covers carpet wear (loss of pile) and does not cover soiling, crushing, or tracking. It is pro-rated based on 5 years of service and is applicable only to the original purchaser of the carpet and not transferable.
The warranty is conditional upon proper installation of carpet and in accordance with the Australian and New Zealand Standards AS/NZS-2455. The warranty will only be applicable to carpets maintained in accordance with recommended care practice (detailed above) including, but not limited to, regular maintenance.
Should you have any issues with your Tretford Carpet, contact your original carpet retailer immediately, who shall arrange an inspection of your carpet.
Tretford guarantees do not cover:
- Damage due to improper installation (e.g.wrinkling, tuft losses, seam peaking)
- Damage caused by improper maintenance and/or failing to carry out proper routine maintenance in accordance with the recommendations listed above.
- Damage caused by, or where the wear resistance, soil resistance, stain resistance and/or other attributes of the carpet are adversely affected by strong chemicals (e.g. bleach, pool chemicals etc.) or the application of any topical treatments (including fungicides, bactericides, biocides, antistatics, stain resistance, some cleaning agents).
- Damage that results from underfloor heating or carpet being placed over other carpet are also excluded.
Insect Resistance
Tretford Carpet treats all their carpets to deter infestation and damage from moth and insects. The presence of such insects in an indoor area is due to environmental factors out of their control. The treatment does not stop insects from entering your home and moth/insects in some areas have developed a level of tolerance to treatments. This treatment is embedded in the carpet fibre and needs to be ingested by the insect to have an effect – meaning that some fibre loss can occur – so prevention through regular housekeeping is essential.
If infestation does occur, it is the responsibility of the consumer to arrange for the professional eradication of the insect to prevent damage being done to the carpet. The cost of doing this is the responsibility of the consumer.
For this reason, it is imperative for ongoing preventative maintenance to be carried out to reduce the risk of infestation. This includes regular vacuuming especially around walls, including the use of a nozzle to get into the very corners and edges of the rooms, and periodical vacuuming under furnishings such as lounge chairs. Surface sprays can also be used around the edges of carpeted rooms every 6 months or so to deter insect attacks.
Warranty Terms & Conditions
Limited Wear Warranty -Lifetime Anti-Ravel/Non Zipper Guarantee.
The manufacturer warrants that Tretford Carpet will not wear more than 25% in the 5 years following its installation, provided it is installed and maintained indoors according to manufacturer’s recommendations.
This warranty covers carpet wear (loss of pile) and does not cover soiling, crushing, or tracking. It is pro-rated based on 5 years of service and is applicable only to the original purchaser of the carpet and not transferable.
The warranty is conditional upon proper installation of carpet and in accordance with the Australian and New Zealand Standards AS/NZS-2455. The warranty will only be applicable to carpets maintained in accordance with recommended care practice (detailed above) including, but not limited to, regular maintenance.
Should you have any issues with your Tretford Carpet, contact your original carpet retailer immediately, who shall arrange an inspection of your carpet.
Tretford guarantees do not cover:
- Damage due to improper installation (e.g.wrinkling, tuft losses, seam peaking)
- Damage caused by improper maintenance and/or failing to carry out proper routine maintenance in accordance with the recommendations listed above.
- Damage caused by, or where the wear resistance, soil resistance, stain resistance and/or other attributes of the carpet are adversely affected by strong chemicals (e.g. bleach, pool chemicals etc.) or the application of any topical treatments (including fungicides, bactericides, biocides, antistatics, stain resistance, some cleaning agents).
- Damage that results from underfloor heating or carpet being placed over other carpet are also excluded.
Insect Resistance
Tretford Carpet treats all their carpets to deter infestation and damage from moth and insects. The presence of such insects in an indoor area is due to environmental factors out of their control. The treatment does not stop insects from entering your home and moth/insects in some areas have developed a level of tolerance to treatments. This treatment is embedded in the carpet fibre and needs to be ingested by the insect to have an effect – meaning that some fibre loss can occur – so prevention through regular housekeeping is essential.
If infestation does occur, it is the responsibility of the consumer to arrange for the professional eradication of the insect to prevent damage being done to the carpet. The cost of doing this is the responsibility of the consumer.
For this reason, it is imperative for ongoing preventative maintenance to be carried out to reduce the risk of infestation. This includes regular vacuuming especially around walls, including the use of a nozzle to get into the very corners and edges of the rooms, and periodical vacuuming under furnishings such as lounge chairs. Surface sprays can also be used around the edges of carpeted rooms every 6 months or so to deter insect attacks.
